Terms & Conditions

The website “www.schoolpack.gr” is the online store selling products via the internet, hereinafter “the online store”, of the company with the name “Lindsay Nicole Tucker”, based in Georgiou Papandreou 175, Metamorfosi – 14452, Athens Greece, VAT NUMBER. 154031231, Tax Office Thiras. Contact phone 211-2670117, email address [email protected], hereinafter “the Company”.

The Company reserves the right to freely modify or revise the terms and conditions of transactions from its online store, whenever it deems necessary. It undertakes the obligation to inform the consumers about any change through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Provided Information & Products

The Company is committed to the accuracy, truth and completeness of the information provided in the online store, both in terms of the identity of the company and the products and transactions provided through the online store. The company, in the context of good faith, is not responsible and is not liable for errors due to inadvertence when entering electronic data in the store.

Purchasing Procedure (Orders – Deliveries – Shipping – Returns)

While online shopping can occur at any time, our offices & warehouse are open:

Monday – Friday 09:00 – 19:00

Saturdays 10:00 – 15:00

Purchasing from our website is subject to specific rules regarding the purchase, shipping and return of products, as well as the cancellation of the order. Before proceeding with the purchases, please read the following rules:

Purchasing of Products:

The customer can pay for the purchase of the contents of their basket, either by deposit in the bank account of the company or by credit / debit card. In the case of the card, the customer is directed to a secure website, to which they give their card details. The credit card is charged by the end of the day, on date purchased. Our store will issue a receipt for the purchase of the order, but an invoice can also be issued at the customer’s request. The receipts or invoices of the online store are drawn up in the Greek language.

Checkout:

After a successful order has been submitted, you will receive a confirmation email from us detailing the items purchased.

Delivery Dates and Procedure:

Ownership of the purchased product(s) is transferred after full payment is received, while the risk is transferred to the client upon delivery or arrival of the product(s) to the delivery address provided upon check out.  

Products are sent with our privately owned trucks within the Attika Region, whenever possible. In the case of a large volume of orders within a small period of time, we also use third party couriers. Clients will be notified when their order is ready for shipment and the method with which it is being sent and a tracking number if applicable.

For orders outside the Attika Region third party couriers are used and the tracking number and details will be provided once your order is ready for shipment.

The cost of transport depends on the volume, the weight of the products and the distance of transport, with a minimum transport cost of 3 (three) euros. The client will be informed about the shipping costs through the online store.  Exceptions can be made for orders over 100 (one hundred) euros that qualify for free shipping.

All orders are sent to the address indicated to us during the time of the order. 

Orders are sent only during working hours Monday – Friday (not Saturdays).

Receiving your Order

Order delay

Your order may be delayed for the following reasons:

A)The product has been delayed by our supplier: In order to offer you very competitive prices, we order our products from a large set of suppliers, domestic and international. However, there are cases where an order of ours can be “stuck” at the customs or its transport, with the result that we do not have the product in our warehouses when we calculate. In such a case, we will contact you to ask if you want us to deliver your order without this product or to suggest you an alternative. This item will be sent to you immediately upon receipt in our warehouses.

1. B) The product you ordered has already been removed and is not available: Among the products we display in our online store there are rare cases where the supplier suddenly and unannounced announces that he is removing them. In this case, an employee of our company will contact you directly to give you all the alternatives.

1. C) In periods of extreme weather events, strikes or in any case of force majeure, which may affect the transport and delivery of your order.

1. D) In case it is impossible to reach the client by telephone and / or e-mail (if there is a problem in your order, either in relation to the product or in relation to its payment) because i.e.: The delivery information you entered is not properly updated.

Product returns:

As all our products are customized with the student’s names, returns will only be accepted if there is a manufacturers default in the product. In this circumstance we ask clients to contact us via phone or email to establish the problem and steps required to return and replace the faulty product.  To avoid the inconvenience of customers, it is good to carefully check at the time of delivery of the order the condition of the products sold and the intactness of their packaging, in order to verify any obvious defects.

All customers are obliged to unpack and check the items, as well as to notify the company in case of manufacturer defect at the time of delivery.

The client should notify the Company in writing their wish to return a defaulted product purchased from the online store stating the date, purchase document number and the desire to return within the day and will receive written return approval from management (tel 21112670117)

The company’s customers have the right to return the products they bought and request their replacement in all cases in which, through proven company fault, products other than or substantially different from those ordered were delivered, in all cases in which there was a defect in the product or its agreed quality is missing and provided that it is not provided otherwise than the product warranty.

The customers of the company have the right to return the products they bought at the expense of the company in all cases where the order is executed incorrectly, ie in case of delivery of an item other than the one ordered by type or quantity or in case of delivery the item has damaged packaging , in whole or in part, or if the item is found to be defective. In this case, the customer must either not accept the receipt of the product from the beginning, or request its return.

In case the products are not returned, at the time agreed upon in consultation with the company, then the company has the right not to accept the return and therefore to refuse the replacement. In all cases the return of the product to be replaced must be done together with all the documents that accompanied the product and its complete packaging.

In case of return of the products and depending on the way in which the customer chose to pay for his order and on the other hand in the way in which their return will take place, the refund will be completed within 30 days from the date the company receives the returned products. In this case and provided that the products have been previously received and checked by the company, the refund to the customer will be made, in case of payment by credit or debit card, with cancellation of the card charge, which will be made with the care of the company and, in case of payment in by bank transfer, it will be done by a transfer back to the client and we will contact you to confirm the correct iBan.  

In case the products are returned damaged or incomplete, the company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally make a total or partial set-off of its claim against the customer.

All the products available from the company have every necessary certification of safe operation. The products are almost always accompanied by written instructions for use.

Cancellation of order

It can be done in the following cases:

Before completing the order, during the online order you can “back” to your browser and remove the quantities of products from your cart by clicking on the “remove” button.

If the online order has been completed, but the product has not been customized (labelled) yet, you can call 2112670117 and one of our partners will undertake the cancellation of your order.

After receiving the product, call us or contact us via the e-mail form on the website, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about your choices.

If your order has already been invoiced and you wish to cancel it then contact us and provide the details of your order.